Focus Point optical @ Ikano SUX!

I think this story is kinda beneficial to most of us especially those involved in fields which provides services to their customers.

Went to the above optical shop this afternoon. Brought along 6 boxes of my Acuvue one-day disposable contact lens there as well. Had a feeling that my power has changed and hence would like to get the lenses changed.

My understanding was as long as the lens havent expired (my expires in 2011), then i'm allowed to change.

Actually those lense were bought & sent to me to Glasgow by my parents lah. They've bought them several times from the Ikano outlet as well as the Focus Point at 1 Utama. So, frankly speaking, they cant ingat those 6 boxes are fr which outlet but we still have the receipts from both outlets.
So, we went to the counter and ask the shop asst if we could change lah. He checked the receipt and say:

FP (Focus Point): Oh, the receipt is from 1 U outlet lah, so we cant change.... u must go back to that outlet & change lah

We: (Trying to explain that we cant ingat those lens r fr which outlet cos we did buy from both outlets before lah...) By any chance can u check from the bar code of the boxes whether if these stocks r from ur outlet?

FP: cannot lah...

Me: ( I'm like WTF! if u cant scan the bar code n check fr the PC, then what is the bar code for???)

FP: u see, u bought them when they were having promo of BUY 5 FREE 1... so one side of the flap from each box has been cut off lah... so we cant check the stock.

Me: (But there's no code number or anything on that flap except for the power n expiry date??? & again whats the bar code for?? perhiasan??)

So, the guy made my parents talked to another gal with the surname of TE_ (last alphabet is left anonymous)

TE_: Even if we can change for u , u need to wait lah... cos ur flaps are gone.... so we cant change our stock those with flaps for u lah. We gotta chage it with the dealer.

Parents: When FP is having promo, nothing was mention abt this 'not-being-able' to change thingy.... u only told us that as long as it hasnt expire, then can change... Now when wanna change, so 'ma-fan'....

TE_: dunno lah... it's memang like that... i've just changed for another client 4 boxes. summore because the flap of ur box is gone, u cant get the new ones in box ya... it's gonna be in loose form.

Mom: WHAT???!!??? here got 6 boxes(6x30=180)... so, we'll have 180 lens in plastic bag ar???

TE_: YES!

Me (standing at the counter): excuse me Mr, can i have the number of Johnson & Johnson (Acuvue is under Johnson & Johnson) ar?

The Mr: erm, can. but why ar?

Me: i wanna change these lens lah, but ur collegue say cant, summore in loose form. So, I thought i might as well deal directly with Johnson & Johnson loh.

Then, that b*tch a.k.a TE_ came towards the counter.

TE_: Give lah.... she wanna complain. Let her complain lah

I was farking pissed off at that time. What kind of blardy attitude is that???

Me: Excuse me! Why are accusing me?? I just wanna enquire further with Johnson & Johnson regarding this silly & troublesome way of exchanging the lens. When did I say I wanna complain??

TE_: ENQUIRE & COMPLAIN IS THE SAME!

Me: Enquire & complain is TOTALLLY DIFFERENT!! (I feel like bringing a dictionary and throw it to her)

We've got the phone number & i cant tahan & complained to the other guy Lawrence saying that I'm kinda pissed off with your colleuges attitude lah. What enquire & complain is the same???

The main mistake I'm trying to point out is the attitude of that gal. We, customers do not know how those dealer policy work lah & have no interest as well. in fact, it's not the customers duty to know abt it too. these kinda things involving the dealers should be dealt between the optical shop n dealer mah.

And when we asked for the dealers phone number, u as a professional optician/service provider should stopped us from doing that & tried your best to help us settle the prob mah. U think it's a very nice thing for customer to deal with the dealer meh? if we customers need to deal directly with the dealer, WHAT R U FOR?? for display??

being an optician, u're job's not just to sell frames & lens only lah. i think u should also provide good services mah. this kinda after-sales-service is kinda horrible lah. We walked away.

Then we went to the FP at The Curve cos my dad had his sunnies done over there & got some prob lah. So, the optician adjust a bit of the frame & everything ok liau. Then my dad asked her abt the lens lah... like we bought fr other outlet, the flap is gone, so can change o not lah. Guess what did the gal do??

the gal name Estee actually called the dealer. The dealer say can change even not bought from that outlet but must wait 3 weeks lah cos no stock. SUMMORE, they will come in BOXES!!!

U tell me lah, Focus Point at Ikano lousy o not???

Miss TE_, u dun even have the initiative to call up ur dealer & check n see whether can change and get them in boxes or not. Why others can help & u cant? Meaning, ur not efficient enuff lah.... summore damn LCLY there. Cheh!